CLIENTS & CREATIVITY STUDY | 2022

Barriers, behaviours, and leadership actions shaping creative effectiveness.

Creativity remains one of marketing’s most powerful competitive advantages, yet many organisations struggle to fully unlock its potential. As pressure to deliver short-term performance intensifies and decision-making structures grow more complex, marketers are finding it harder to produce work that meaningfully differentiates brands and drives sustained growth.

This global study examines how senior client-side marketing leaders are redefining the role of creativity, the structural and cultural barriers that limit bold thinking, and the leadership actions needed to build stronger creative capability. Drawing on insights from marketers across multiple regions, it offers practical guidance on improving collaboration, evolving ways of working, and creating conditions where creativity can drive measurable business impact.

Key organisational and leadership pressures are shaping creative effectiveness:

  • Risk-averse cultures are limiting breakthrough creative thinking.
  • Short-term performance pressures are reducing long-term brand investment.
  • Complex decision structures are slowing creative development.
  • Stronger briefs and clearer leadership direction are becoming essential.
  • Diverse talent and inclusive thinking are strengthening creative outcomes.
  • Balancing data insight with human creativity is becoming more critical.
  • Client and agency collaboration is playing a greater role in effectiveness.

Together, these insights highlight how creativity can move from aspiration to operational advantage, helping brands stand out in increasingly competitive global markets.

Clients and creativity global marketing study report cover

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